1100 FAQ — Find clear, straightforward answers to all your questions

No. Under 1100's policy, each individual may only one account keep. Any attempt to open multiple accounts will result in all accounts being permanently closed, and any remaining balance may be forfeited. This is part of our fair play policy.

KYC (Know Your Customer) is an internationally mandated legal requirement. It helps prevent money laundering and fraud while keeping your account secure. Simply upload your national ID and a selfie, and Within 24 hours verification is complete. Without KYC, your withdrawal limit will be lower.

on the login page Click the "Forgot Password?" button. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password. The whole process takes about 2 minutes. If you don't receive the OTP, check your spam folder or contact Live Chat.

Your email address and mobile number can be updated from the Settings menu, but OTP verification is required. To change your name or date of birth, please contact support with a valid ID. Name changes are generally not permitted after KYC verification has been completed.

Go to Settings → Responsible Gaming to request self-exclusion or permanent account closure. Alternatively, support@1100.runto send us an email. Please withdraw any remaining balance before closing your account. Opening a new account with the same details after closure is strictly prohibited.

You must be at least 18 years old to register at 1100. Your date of birth is required at the time of registration. Age is automatically verified through your National ID during KYC. Minors are not permitted to register under any circumstances.

Yes, it's completely safe. Social login only uses your name and email for identity verification — 1100 does not access your social media posts or friends list. Your gaming activity remains entirely separate.

Minimum deposit for bKash & Nagad ৳300. Maximum ৳50,000 per transaction. Daily deposit limit is generally up to ৳2,00,000. Verified KYC members enjoy higher limits. If you've set a self-limit, that limit will take precedence.

bKash and Nagad withdrawals are typically processed 15 minutes to 1 hour to complete. Bank transfers may take 1–3 business days. Large withdrawal amounts may require additional verification. Minor delays can occur during peak periods.

Minimum withdrawal via bKash and Nagad ৳500. Bank transfers require a minimum of ৳1,000. There are no hidden fees on withdrawals — what you request is exactly what you receive. Before withdrawing, make sure your KYC is complete and that you're withdrawing to an account in the same name.

First, wait 30 minutes — occasional server delays can cause a lag. If the funds still haven't arrived, grab your mobile banking transaction reference number and screenshot, then reach out via live chat or support@1100.runto contact us. We typically resolve issues within 1–2 hours.

1100 charges no fees on bKash or Nagad withdrawals. However, your mobile banking app's own transaction charges may apply. Crypto withdrawals are subject to network gas fees, and bank transfers may incur the bank's standard charges.

Bonus balance cannot be withdrawn directly. Winnings generated from a bonus become withdrawable only after the applicable wagering requirements are met. Each bonus has its own terms — please read them before claiming. Your original deposit balance can be withdrawn at any time.

A withdrawal request can be cancelled before processing begins. Once processing has started, cancellation is no longer possible. While the request is still pending, you can cancel it from your dashboard. For any issues, contact Live Chat promptly.

No. For security reasons, withdrawals can only be made to an account in your own name. The name on your bKash or Nagad account must match the name on your 1100 account. Any mismatch may cause your withdrawal to be held and will require additional verification.

Wagering requirement refers to how many times you must bet your bonus before withdrawing winnings. For example, a ৳1,000 bonus with a 30x requirement means you need to place ৳30,000 in total bets. For Sports Betting, minimum odds of 1.8 apply. In casino games, not all games contribute equally — slots generally contribute 100%.

A reload bonus is available to registered members every Monday. Check the promotions page regularly or keep email notifications turned on. Some bonuses may require a promo code — these will be listed on the offers page. App users also get access to mobile-exclusive bonuses.

Share your unique referral link with friends. When a friend registers and makes their first deposit, you'll ৳500 referral bonus. The bonus is credited directly to your account. There's no cap on referrals — the more friends you refer, the more you earn. Your referral link can be found in the Settings menu.

1100's VIP program has 4 tiers: Bronze, Silver, Gold, and Diamond. You'll advance automatically as your wagering volume increases. Higher tiers unlock greater cashback, faster withdrawals, a dedicated account manager, and exclusive offers. The Diamond tier is invite-only.

Free spins can only be used on specific slot games — the bonus offer will specify which games are eligible. Head to the Casino section and check the "Free Spins" tab to see how many you have remaining. Free spins are typically valid for 7 days and will expire automatically after that.

Weekly cashback is calculated every Monday. You'll receive a set percentage of your previous week's total losses as cashback. Depending on your VIP tier — from Bronze to Diamond — cashback ranges from 5% to 15%. The wagering requirement on cashback bonuses is lower than on other bonus types.

Yes, you can cancel your bonus at any time and withdraw your original deposit. However, cancelling the bonus will also void any winnings earned from it. You can cancel via Settings or by contacting Support.

Cash Out lets you lock in a partial or full return on your bet at any point while the game is in play. The cash out value fluctuates based on how the match is unfolding. It isn't available on all bets and markets — where it is, you'll see a "Cash Out" button on your bet.

If a match is cancelled or abandoned, the bet is automatically voided and your full stake is refunded. If incorrect odds are displayed due to a technical error, 1100 reserves the right to void the bet. Refunds for voided bets are returned to your wallet within 24 hours.

In Live Casino you'll find: Baccarat, Blackjack, Roulette (European and American), Dragon Tiger, Live Poker, and Sic Bo. All games feature Bengali- or English-speaking hosts, with HD live streaming and interactive chat available.

A parlay (or accumulator) bet combines the outcomes of multiple matches into a single bet. If all selections are correct, the odds are multiplied, significantly increasing your potential payout. Adding multiple matches to your betslip automatically creates a parlay bet. You can add up to 20 selections.

Once a bet is confirmed, the odds at that moment are locked in — any subsequent odds changes will not affect your bet. However, if the odds change while you're in the process of placing the bet, you'll be prompted to confirm at the updated odds.

Minimum bet for Sports Betting ৳50 and the maximum varies by market and match. Limits are higher for popular matches. In Live Casino, the minimum is ৳100, while high-roller tables carry much higher limits. The specific limit for each market is displayed at the time of placing your bet.

No, 1100 uses a single wallet. The same balance applies across Sports Betting, Casino, and Jackpot — keeping things simple. Bonus balance may occasionally be restricted to specific sections.

Go to Settings → Security → "Two-Step Verification". Choose either mobile OTP or Google Authenticator. Once enabled, an OTP will be required every time you log in from a new device. Keeping 2FA active reduces the risk of your account being compromised to virtually zero.

Change your password immediately and log out of all devices (Settings → Active Sessions → Log Out All). Then support@1100.runSend an email with full details. If you notice any suspicious transactions on your balance, request a temporary account freeze.

No, never. No 1100 staff member or support representative will ever ask for your password, OTP, or card number — by phone, email, or chat. If anyone requests this information, it's a scam. Report it to us immediately.

1100 does not sell your personal information to any advertisers or third parties. Information may only be shared with partners where necessary for payment processing or legal compliance. For more details, Privacy Policy Read.

Yes, 1100 is licensed by an international gaming authority. We operate in full compliance with international standards for fair play, data protection, and responsible gaming. For full licensing details, visit our About page receive.

The app offers biometric login (fingerprint and Face ID), push notifications, faster loading, mobile-exclusive bonuses, and the ability to view some information offline. The core gaming experience is the same as on the website — the app just makes things more convenient.

If you're having trouble installing on Android: go to Settings → Security → enable "Install from unknown sources". Make sure your phone has enough storage (at least 100 MB free). Delete any old APK and download a fresh copy. If the issue persists, contact us via Live Chat — we'll walk you through it step by step.

A cooling-off period temporarily suspends your betting and deposits for a set duration. You can choose anywhere from 24 hours to 30 days. It's easy to activate via Settings → Responsible Gaming. During this time, you can still log in to your account and make withdrawals.

First, activate self-exclusion and support@1100.runto let us know. Our trained support team will help without any judgement. For more information, visit our Responsible Gaming Page See. Acknowledging an addiction takes courage — there's nothing to be ashamed of.

Use parental control software on your device. Enable biometric lock on the 1100 app. Always log out on shared devices. Keep your password out of reach of children. 1100 never approves registrations from minors, and this is actively verified.

No. While on self-exclusion or self-limit, 1100 will not send any promotional emails or bonus offers. This is part of our responsible gaming policy. We respect your decision to take a break from gaming.

Reality Check is an alert system that reminds you at set intervals how long you've been playing and how much you've spent. You can configure it anywhere between 30 minutes and 2 hours in Settings. It's designed to help you stay aware and stick to your limits.